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Maintenance

アフターメンテナンスについて

ご家庭でのお洗濯・お手入れについて

Product care

Due to its density, some of Takaokaya's products (such as the Futon, Zabuton Cushion, or the Ojami Cushion) are very difficult to dry completely after soaked, so please refrain from washing them at home.
If the product is lightly spoiled, please use a damp cloth to wipe the spot immediately. Refrain from vigorous rubbing as it might cause discoloration on the fabric.
If thorough cleaning seems to be needed, consult with your local cleaning service.
Products that came with a polyethylene pipe filling: please handwash, drain well, and dry completely in the shade. Avoid using a dryer as it might damage the product.

洗濯可の商品
Washable

All covers and pillows or inner liners with polyethylene pipe(soft / hard) filling can be washed.
Please wash the products according to the icon instruction provided on each tag.

  • Hand wash the items by hand at 40 degrees Celcius or lower
  • Machine wash the items on a gentle and dedicate cycle. Water temparature not higher than 30 degrees Celcius
  • Do not bleach
  • Do not tumble dry
  • Hang to dry vertically in shade and away from direct sunlight
  • Do not iron
  • Iron on medium setting (Maximum 150 degree Celcius)
  • Do not dry clean
  • Dry clean, Petroleum solvent only (Very gentle process)
  • A gentle wet cleaning is allowed

*Please make sure product is completely dry before use

洗濯不可の商品
Non-washable

Products with 100% Cotton or blended filling (70% Cotton, 30% Polyester) filling can NOT be washed. For product care, please refer to the following instructions.

Store in a well-ventilated place.

Air out the product under the sun once a week on both sides, for about 2 hours.

When placed under the sun, it is recommended to cover the product with a sheet during this process. The sheet will help preserve the color of the fabric and prevent unwanted discoloration.

Please abstain from beating futons, as it might cause the cotton fiber to tear, producing chips and dust.

Remove present dust with a vacuum cleaner, on the lowest setting. Please refrain from the use of a lint roller.

丸洗いクリーニングサービス

Cleaning service

※The customer is responsible for the shipping cost needed to ship to our headquarter.
※Only basic detergent is used, there is a possibility that severe stain and dirt cannot be removed completely.
※This service is only available for those who live in Japan.

Targeted Products

※For other product cleaning services,
please contact us via phone (075-341-2251),
or please utilize the online contact form that is available on Takaokaya's website.

座布団の仕立て直し

Repair service

Takaokaya products are made to be used for a long time. Takaokaya products will be there as you move through life, creating more and more precious memories. To ensure the longevity of your product, Takaokaya offers cleaning and repair services to our customers. With our team of skilled craftsmen on hand helping preserve the memories you've collected with Takaokaya's products.
[This service is only available for customers who currently reside in Japan.]

01
メールのアイコン

まずはWeb専用ページよりお申込みください

To apply, please use the available form page in our online store. Please select your desired repair option from our available services. After sending your application, our staff will get in contact with you via email to inform you of Takaokaya's address. Please send your item to us at Takaokaya. The available payment method that's available is Cash On Delivery (COD), credit card, bank transfer, and convenience store payments.

02
トラックのアイコン

リフォーム品の発送

After receiving an email from Takaokaya, please send off the product you would like to repair. Please note that the customer is responsible for the shipped product shipping cost.

03
メールのアイコン

仕上がり~お届け

It will approximately be a 12 business days (2 to 3 weeks) process from finishing to shipping, after the product's arrival at Takaokaya.

※The customer is responsible for the shipped product shipping cost.
※Only basic detergent is used, there is a possibility that severe stain and dirt cannot be removed completely.

Targeted Products

※For other product cleaning services,
please contact us via phone (075-341-2251),
or please utilize the online contact form that is available on Takaokaya's website.

洛中髙岡屋 本社・ショップ&ショールーム

洛中髙岡屋 本社・ショップ&ショールーム

Office
Gallery
Showroom
  • Tel / Fax

    +81 (0)75-341-2251 / +81 (0)75-341-2255

  • Location

    242 Kintoyokocho, Shimogyo-ku, Kyoto, 600-8331, Japan

  • E-mail

    intl@takaokaya-kyoto.jp

  • Hours

    09:30 - 17:30
    (closed on Sunday, public holiday, and some Saturdays).

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