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Contact

お問い合わせ

If you have any questions, comments, or other inquiries regarding our product,
please contact us by phone or through the form that is available on this page.
Q and A's from the other customers will be posted on the "Frequently Asked Questions" page.
Please examine the FAQ page before inquiring.

お電話でのお問い合わせ

Contact Us

TEL +81(0)075-341-2251
Reception time 09:30 - 17:30
(closed on Sunday, public holiday, and some Saturdays).

フォームでのお問い合わせ

Contact form

※Depending on the content of your inquiry, it may take some time for us to respond.
※There is a possibility that the email sent from Takaokaya's official address
(intl@takaoka-kyoto.jp and intl-2@takaoka-kyoto.jp) was considered as a junk mail.
If replied are not received please examine your junk mail inbox.

  • Name *required
  • Email*required
  • Phone Number*required
  • Inquiry*required
  • Privacy Policy
    • Takaoka Co., Ltd. (hereinafter referred to as "our company") has established the following personal information protection policy, built a system that protects personal information, and created awareness of the importance of personal information among our employees.

    • 1. Definition of Personal Information

      Personal information is defined as "information about an individual that can distinguish a specific individual by name, date of birth, and other descriptive information that can easily be collated with other information to identify a specific individual.

    • 2. Collection of Personal Information

      Our company is allowed to collect personal information during a product purchase or when an inquiry is made. During this process, we will specify the purpose of use and utilize it legally and fairly.

      The personal information is referred to is as follows.

      a) Name
      b) Address
      c) Telephone number
      d) Email
      e) Delivery information
      f) Delivery information
      g) Customers transaction history and it's content
      h) Information that can be identified by a specific individual by combining the information above.

    • 3. Use of Personal Information

      The purpose of the personal information entrusted to us by our customers is as follows.

      a) To confirm and inquire about an order.
      b) To confirm and inquire about the product shipment.
      c) When replying to an inquiry.

      Our company will not disclose or provide personal information to a third party without the consent of the customer except in the following cases.

      a) When it is required by the law and when it is necessary for a national agency or local public body or a person entrusted with it to cooperate in carrying out the affairs stipulated by the law.
      b) When it is necessary to protect the life, body, or property of an individual and it is difficult to obtain consent from said person.
      c) When there is a personal data exchange between an affiliated company and the company that operates this shop.

    • 4. Security Management of personal information

      Regarding the safety management of the personal information entrusted to us by our customers, the service provider will take logical, systematic, physical, personal, and technical measures. At our company, we will handle your personal information in accordance with the relevant laws and regulations. We strive to prevent risks such as unauthorized data invasion, data loss, data falsification, and leakage of personal information.

    • 5. Correction and Deletion of Personal Information

      Please inform us regarding data correction/deletion requests of the personal information through our company's contact information.

    • 6. The Use of Cookies

      We are allowed to use cookies to provide a better service to our customers. However, it does not authorize us to collect personally identifiable information or infringe on one's privacy. If you do not wish to accept the use of cookies, you can change them in your browser settings.
      *A cookie is information that is sent from the computer server to your browser and stored on the hard disk of the computer that is currently in use.

    • 7. About the Use of SSL

      We use SSL (Secure Socket Layer) technology to prevent interception, obstruction, or falsification when personal information is entered to ensure security.
      *SSL is a security technology that prevents data tampering and eavesdropping by encrypting information that is exchanged between a company and its clients. The use of SSL ensures that the information sending process is a lot more secure.

    • 8. Contact Information

      Address: Takaoka Co., Ltd.
      242 Kintoyokocho, Shimokyo-ku, Kyoto, JAPAN
      TEL: 075-341-2251
      Mail: intl@takaoka-kyoto.jp

    • 9. Privacy Policy Changes

      If there are changes in the collected personal information, changes in the use of personal information, or in the privacy policy, we will announce the relevant changes.

 
洛中髙岡屋 本社・ショップ&ショールーム

洛中髙岡屋 本社・ショップ&ショールーム

Office
Gallery
Showroom
  • Tel / Fax

    +81 (0)75-341-2251 / +81 (0)75-341-2255

  • Location

    242 Kintoyokocho, Shimogyo-ku, Kyoto, 600-8331, Japan

  • E-mail

    intl@takaokaya-kyoto.jp

  • Hours

    09:30 - 17:30
    (closed on Sunday, public holiday, and some Saturdays).

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